Get 4 free gifts when you If you subscribe today!
Click to find out more
subscribe
today!
    • How many issues are there in the collection?

      Your Bismarck model is complete in 140 issues.

    • How often is the collection published?

      Weekly.

    • How much does each issue cost?

      Issue 1 comes at the special price of $4.99.
      Issue 2 comes at the special price of $9.99.
      Issue 3 onwards is priced at $17.99.

    • How do I subscribe?

      You can subscribe in one of 3 ways; online, by telephone on (02) 8378 7931 or by post by filling in a subscription form, which is included in issues 1, 2 and 3 of the collection.

    • What payment methods are available?

      Direct Debit, Visa or Mastercard.

    • Have you received my subscription request - I have not had confirmation?

      If you have subscribed online, you will receive a confirmation email followed by your welcome email, both will be sent within 72 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your subscriber number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name and the name of the collection you’ve subscribed to in the subject line.

    • When will I receive my superb free gifts?

      Only customers who subscribe from issues 1, 2, 3 or 4 are eligible to receive free gifts.
      With your 1st delivery you will receive your FREE cutting mat and your FREE issue.
      With your 3rd delivery, you will receive your FREE binder.
      With your 5th delivery, you will receive your FREE tool kit.
      With your 7th delivery you will receive your FREE metal display plaque.

    • How do I cancel my subscription?

      You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by email or post, please include your name and subscription number in your cancellation email.

    • Can I get the free subscription gifts without subscribing?

      No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

    • How do I return an issue?

      If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email, telephone, or letter. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the invoice, where applicable, to the following address:

      Bismarck Collection
      D&D Mailing Services
      16 Elonera Road
      Noble Park

      Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

    • How can I get back issues?

      You can order back issues by emailing us at customer_service_aus@hachette-service.com, calling our Customer Service Team on (02) 8378 7931. Alternatively, back issues can be ordered from your newsagent.

    • Why have I received the wrong issue/s?

      We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line. On rare occasions, if we are temporarily out of stock, subscribers will be sent the next set of issues from the collection. If this happens, please don’t worry – we’d recommend speaking to the Customer Service Team to let them know and they’ll be able to tell you if this is the case.

    • I cannot find copies in the shops – what do I do?

      You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts if you subscribe from issues 1, 2, 3 or 4!

    • What should I do if I receive a damaged issue?

      We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.

    • Will a remote control be included in the collection?

      Yes – you’ll receive a remote control later on in the collection!

    • How will I power my Bismarck?

      The Battleship Bismarck model will require 4 x AAA batteries. These will not be included in the collection.

    • How can I test the electronics on my Bismarck?

      You will receive equipment to test the lights and sounds – please do not try to do this until you have received the correct equipment. Please only test the lights for your Bismarck when instructed to do so in your magazine. Conducting an early test with the wrong circuit boards or testers will damage the electronics. For example, the lights supplied with issues 26, 27 and 29 should only be tested with the circuit board enclosed with issue 57.

    • Can my Bismarck model float?

      No – the Battleship Bismarck model is not a toy and had electronic features, so should not be placed in water. This is a display model.

    • Why can't I get through on the telephone number given?

      We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at customer_service_aus@hachette-service.com.

    • I cannot access some of the website pages. What can I do?

      It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when tyring to place a subscription, please get in touch with our Customer Services Team using one of the methods on the contact page.